BEN-NH
- What we did
- AI matching tool that helps healthcare professionals in Noord-Holland find the right youth trauma therapist — by understanding the child's age, the type of treatment needed, any special circumstances, and how close the provider is.
- Type of work
- AI Development & Automation
- Industry
- Mental Health & Youth Care
- Done by
- Atlantis Digital
BEN-NH is an AI matching tool that helps healthcare professionals find the right youth trauma therapist across Noord-Holland. Referrers describe their case in plain language and get accurate matches in seconds.
The chatbot 'Bennie' understands the complexity of youth trauma care — a 14-year-old boy with a learning disability needs a different therapist than a 4-year-old needing specialized early-childhood treatment. Provider profiles include specializations, client ratings, and contact details. What used to take hours of searching now happens in one conversation.
When
A
Finding
In
THE
Finding
Seconds
From
4
Criteria
Noord-Holland
Complete
7+/10
Recommendation
DESCRIBE
Referrers type what they need in plain language — age, treatment type, special circumstances, location — and Bennie finds matching providers. A 14-year-old with a learning disability needing EMDR in Amsterdam gets completely different results than a 4-year-old needing early-childhood therapy in Haarlem. The AI understands these differences.
EVERYTHING
Each match shows a clear provider card with specializations, treatment methods, client ratings, waiting times, and contact details. Click through for the full profile — treatment offerings, team info, and verified feedback from other clients. Referrers have everything they need to make a confident choice without picking up the phone.
TESTED
Built
Pilot tested
With
Feedback-driven
Matching
Phase 2 ready
Designed
SHAPED
Pilot testing with clinical psychologists, process accelerators, and referrers revealed what really matters in practice — location was weighted more heavily than expected, insurance coverage turned out to be essential, and complex cases with multiple criteria needed smarter ranking. Every insight was built into the system.